What customers see when they book
The booking journey from your customer's side, so you can help them over the phone.
Booking a session
- The customer picks a session on your booking page and clicks Reserve now.
- The place goes into Your basket and is held for 15 minutes. If they take longer, the basket shows Expired, removed and they need to pick it again.
- At checkout they enter their details and pay by card, Apple Pay or Google Pay.
- They get a confirmation email with a link to manage the booking.
The three boxes at checkout
- Have a promo code?: for your discount codes.
- Use my sessions: to book with a class pack or membership. If they aren't signed in, we email them a six-digit code to confirm it's them.
- Have a gift card?: they enter the code and click Apply.
If a code, pack or gift card covers the whole cost, the customer still has to click Confirm booking. Nothing is used up until they do.
When a session is full
Customers see Join waitlist instead. See the guide Use the waitlist when a session is full.