Sell class packs

A bundle of sessions customers buy up front and use when they like.

Creating a pack

1. In the sidebar, open Customers, then the Packs tab. Admins and Managers can see it.
2. Click + New pack.
3. Fill in the name, a description, the number of sessions, the price, and how many months until it expires (leave it blank for never).
4. Under Can be used for, tick the session types the pack covers.
5. Click Create pack.
6. To start selling, turn on Visible to customers at the top of the Packs tab. This one switch covers all your packs.

The number of sessions and the session types can't be changed once the pack exists. To change them, archive the pack and create a new one. Packs that have already been sold keep working.

How customers buy and use them

• Customers buy packs on your own website, using the code from the Embed tab. They don't need an account.
• When booking, they click Use my sessions at checkout. If they aren't signed in, we email them a six-digit code to confirm it's them. One session from the pack covers one place.

Managing sold packs

The Sold tab lists every pack bought. Open one to Adjust sessions, Edit expiry, Refund it (packs bought online only) or Disable pack. Adjusting, refunding and disabling ask for a reason, so you have a record.

If you cancel a booking that was paid with a pack, the session goes back on the pack. If the customer cancels, it goes back only when your cancellation rules allow it.