Terms & Conditions
These Terms apply when you book a session through Slate. By making a booking you agree to these Terms and to the booking policy of the studio you are booking with.
1. Who you are contracting with
When you book through Slate, your contract is with the studio running the session, not with Slate. The studio is the seller, supplier, and the party responsible for delivering the session.
Slate is the booking platform the studio uses to take bookings online — we provide the booking technology and process payments on the studio's behalf, but we are not a party to your booking contract. The studio's name, address, and contact details are on your booking confirmation email.
2. How a booking is made
- You select a session, time, and number of seats on the studio's booking page.
- You confirm the details and accept these Terms and the studio's booking policy.
- You pay by debit or credit card (handled by Stripe — see section 3).
- Once payment is confirmed we email you a booking confirmation. The contract between you and the studio is formed at the point we send that confirmation.
If a session can't go ahead, the studio (or Slate on its behalf) will contact you and refund you in full.
3. Payment
- Payment is taken at the time of booking.
- Payments are processed by Stripe. Your card details go directly into Stripe's payment form and are never seen or stored by Slate or the studio.
- You'll receive an email receipt once payment succeeds.
- Prices are shown in pounds sterling (GBP), inclusive of VAT where it applies. The studio is responsible for setting prices and applying VAT.
4. Cancellations and refunds (set by each studio)
Each studio sets its own cancellation, refund, and rescheduling policy. That policy is shown during the booking process and is part of your booking contract.
Common patterns include:
- A free cancellation window (e.g. up to 24 hours before).
- A late-cancellation or no-show charge.
- Credit or rescheduling instead of a cash refund.
If you need to cancel or reschedule, contact the studio directly using the details on your confirmation email. Slate does not issue refunds on the studio's behalf except at the studio's request.
5. The 14-day cooling-off right (leisure-activity exemption)
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, distance contracts normally come with a 14-day cooling-off right. Regulation 28(1)(h) excludes contracts for services related to leisure activities tied to a specific date or period.
Most studio bookings are exempt from the 14-day cooling-off right. When you book a class, treatment, sauna, or any other session for a specific date and time, you do not have an automatic 14-day refund right. Your refund rights are those in the studio's cancellation policy (section 4) or your statutory rights under the Consumer Rights Act 2015 (section 6).
If you book a service that is not tied to a specific date (for example, an open-ended credit pack), different rules may apply — the studio will tell you at the point of sale.
6. Your statutory rights
Nothing in these Terms removes your rights under the Consumer Rights Act 2015. The studio must supply the service with reasonable care and skill. If it falls below that standard, you may be entitled to a repeat performance, a price reduction, or another remedy. Contact the studio first; if you can't resolve it, see section 11.
7. Your obligations
When you book and attend, you agree to:
- Arrive on time. Late arrival may mean the studio can't let you in for safety reasons.
- Follow the studio's house rules, safety briefing, and staff instructions.
- Tell the studio in advance about any health conditions, injuries, or pregnancy that may affect participation.
- Treat staff and other customers with respect.
- Not attend under the influence of alcohol or drugs, or with a contagious illness.
The studio may refuse entry or ask you to leave (without a refund) if you breach these obligations.
8. Liability
- Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited under English law.
- Subject to that, the studio's total liability under your booking contract is limited to the amount you paid for the booking.
- Slate's liability in connection with the booking platform is also capped at the amount you paid for the relevant booking. Slate is not liable for the studio's delivery of the session.
9. Force majeure
Neither the studio nor Slate is liable for failure or delay caused by events outside reasonable control — power or internet outages, severe weather, fire, flood, public-health emergencies, or government action. The studio will offer a reschedule or refund where reasonable.
10. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.
11. Disputes
If you have a complaint about a booking, please contact the studio first. If you can't resolve it, contact us at the address below and we'll try to help mediate, refer the matter to a relevant trade body or ADR provider (the studio will tell you if they belong to one), or take it to court (section 10).
12. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top shows the current version. The Terms that apply to any specific booking are the ones in force when you made it.
13. Contact
For questions about the Slate platform, email hello@slateops.co.uk. For questions about a specific booking, contact the studio directly — their details are on your confirmation email.