Terms and conditions

Last updated: 6 October 2026

These Terms apply when you book a session, buy a membership, pack or gift card, or use a customer account through Slate. By making a booking or purchase you agree to these Terms and to the booking policy of the studio you are buying from. If you run a studio and use Slate to take bookings, the studio terms apply to you instead.

1. Who we are

Slate Ops Ltd trades as Slate. Email: bookings@slateops.co.uk.

2. Who you are contracting with

When you book through Slate, your contract is with the studio running the session, not with Slate. The studio is the seller, the supplier, and the party responsible for delivering the session, for its premises, and for your safety while you are there.

Slate is the booking platform the studio uses to take bookings online. We provide the technology, and payments run through Stripe into the studio's own account. We are not a party to your booking contract, we do not deliver the session, and we are not the studio's agent. The studio's name, address and contact details are on your booking confirmation email.

3. How a booking is made

  • You select a session, time, and number of seats on the studio's booking page.
  • You confirm the details and accept these Terms and the studio's booking policy.
  • You pay by debit or credit card, Apple Pay or Google Pay (handled by Stripe, see section 4), or with a membership, pack, gift card or discount code the studio has issued.
  • Once payment is confirmed we email you a booking confirmation. The contract between you and the studio is formed at the point we send that confirmation. Until then, the studio can decline a booking, for example if the session has filled or a price was shown in error.

You must be 18 or over to make a booking and pay. The studio's own age rules decide who can attend. If a session can't go ahead, the studio will contact you and refund you in full.

4. Payment

  • Payment is taken at the time of booking.
  • Payments are processed by Stripe. Your card details go directly into Stripe's payment form and are never seen or stored by Slate or the studio.
  • Your payment goes straight into the studio's own Stripe account. Slate never holds your money and is not a bank or a payment institution.
  • You'll receive an email receipt once payment succeeds.
  • Prices are shown in pounds sterling (GBP), inclusive of VAT where it applies. The studio is responsible for setting prices and applying VAT.

5. Memberships, packs and gift cards

These are sold by the studio, on the studio's own terms, and can only be used with that studio.

  • Memberships renew automatically each billing period and are charged to the card you gave, until you or the studio cancel. The studio sets the price, what is included, any minimum term, and the rules for pausing or cancelling. Cancelling stops the next renewal; it does not refund the current period unless the studio says otherwise.
  • Packs give you a set number of sessions. The studio sets any expiry date and whether unused sessions can be refunded.
  • Gift cards are issued by the studio and can be spent only with that studio. They cannot be exchanged for cash. Any expiry date is shown on the gift card.

Because memberships, packs and gift cards are not tied to a specific date, the 14-day cooling-off right in section 7 can apply to them. If you cancel within 14 days of buying, the studio can deduct the value of any sessions you have already used.

6. Cancellations and refunds (set by each studio)

Each studio sets its own cancellation, refund, and rescheduling policy. That policy is shown during the booking process and is part of your booking contract.

Common patterns include:

  • A free cancellation window (e.g. up to 24 hours before).
  • A late-cancellation or no-show charge.
  • Credit or rescheduling instead of a cash refund.

To cancel or reschedule, use the link in your confirmation email or contact the studio directly. Slate does not issue refunds on the studio's behalf except at the studio's request.

7. The 14-day cooling-off right (leisure-activity exemption)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, distance contracts normally come with a 14-day cooling-off right. Regulation 28(1)(h) excludes contracts for services related to leisure activities tied to a specific date or period.

Most studio bookings are exempt from the 14-day cooling-off right. When you book a class, treatment, sauna, or any other session for a specific date and time, you do not have an automatic 14-day refund right. Your refund rights are those in the studio's cancellation policy (section 6) or your statutory rights under the Consumer Rights Act 2015 (section 8).

Memberships, packs and gift cards are not tied to a date, so the cooling-off right usually does apply to them (section 5). Contact the studio to use it.

8. Your statutory rights

Nothing in these Terms removes your rights under the Consumer Rights Act 2015. The studio must supply the service with reasonable care and skill. If it falls below that standard, you may be entitled to a repeat performance, a price reduction, or another remedy. Contact the studio first; if you can't resolve it, see section 17.

9. Your obligations

When you book and attend, you agree to:

  • Arrive on time. Late arrival may mean the studio can't let you in for safety reasons.
  • Follow the studio's house rules, safety briefing, and staff instructions.
  • Tell the studio in advance about any health conditions, injuries, or pregnancy that may affect participation.
  • Complete any waiver or health declaration the studio asks for, honestly. A waiver is an agreement between you and the studio.
  • Treat staff and other customers with respect.
  • Not attend under the influence of alcohol or drugs, or with a contagious illness.

The studio may refuse entry or ask you to leave (without a refund) if you breach these obligations.

10. Your account and sign-in links

There is no password. To see your bookings or use a membership, we email you a one-time link or a short code. Anyone with that link or code can act on your account, so keep it private and do not forward it. You are responsible for bookings and changes made with it. If you think someone else has access to your email, tell the studio and us straight away.

11. Acceptable use

You must not:

  • Use bots, scripts or automated tools to book, hold or scrape sessions.
  • Resell bookings, or book on behalf of others for a fee, unless the studio allows it.
  • Give false details, use a card that is not yours, or open a payment dispute for a session you attended.
  • Interfere with the platform, probe its security, or try to access another person's data.

If you do, the studio or Slate may cancel your bookings, block your access and, where appropriate, report the matter to the authorities.

12. The studio's content

Session descriptions, prices, photos, cancellation policies, waiver wording and anything else on a studio's booking page are provided by the studio. Slate does not check them and is not responsible for them. If a price is clearly wrong, the studio may cancel the booking and refund you rather than honour it.

13. The platform

We work to keep Slate available at all times, but we cannot promise it will be uninterrupted or error-free, and we may take it offline briefly for maintenance. If a fault on our side stops a booking being completed, or a payment being taken correctly, our responsibility is limited to putting that booking right with the studio: completing it, correcting it or refunding it.

14. Liability

  • Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited by law.
  • Subject to that, the studio's total liability under your booking contract is limited to the amount you paid for the booking.
  • Slate is not responsible for the studio's delivery of the session, its premises, its staff, its health and safety practices, or anything you agree in a waiver with the studio.
  • Slate's total liability to you in connection with the platform is capped at the amount you paid for the relevant booking. We are not liable for losses that were not foreseeable when you booked, for losses caused by details you entered incorrectly, or for business losses if you are booking for business purposes.

15. Force majeure

Neither the studio nor Slate is liable for failure or delay caused by events outside reasonable control, such as power or internet outages, failures of Stripe or other third-party services, severe weather, fire, flood, public-health emergencies, or government action. The studio will offer a reschedule or refund where reasonable.

16. Intellectual property

The Slate platform, its design, code and name belong to us. The studio's name, logo and content belong to the studio. You may use the platform to make and manage your own bookings and for nothing else.

17. Disputes and chargebacks

If you have a complaint about a booking, please contact the studio first. Most problems are sorted that way. If you can't resolve it, contact us at the address below and we'll try to help mediate, although we are not obliged to and cannot decide the matter for the studio. You can also refer the matter to a relevant trade body or ADR provider (the studio will tell you if it belongs to one), or take it to court (section 18). Raising a card dispute with your bank instead of contacting the studio may lead the studio to cancel your other bookings.

18. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.

19. General

If any part of these Terms is found to be unenforceable, the rest still applies. If we or the studio do not enforce a term straight away, we can still enforce it later. The studio can rely on the parts of these Terms that concern it. Apart from the studio, nobody else can enforce these Terms.

20. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows the current version. The Terms that apply to any specific booking are the ones in force when you made it.

21. Contact

For questions about the Slate platform, email bookings@slateops.co.uk. For questions about a specific booking, contact the studio directly: their details are on your confirmation email.