Edit the emails customers get
Booking confirmations, cancellations, gift cards and more, written in your own words.
Slate emails customers about bookings, changes, cancellations, reviews, waitlists, gift cards, class packs, memberships and sign-in links. Each email starts with standard wording, and you can rewrite any of them.
Editing an email
- In the sidebar, open Bookings, then the Automated emails tab.
- Pick the email you want to change.
- Choose whether your version is for every location or one location, and for every session type or one session type.
- Edit the subject and the body. Click Show preview to see it, and Send test email to send it to yourself.
- Click Save. Once you've saved your own version, Reset to default puts the original wording back.
Booking, reschedule, cancellation, review and waitlist emails can be set for each session type, so a sauna session and a private hire can each have their own confirmation. The other emails can be set for each location.
Sender and review emails
Click Settings at the top of the page to set the name your emails come from and the address replies go to. You can also switch the review email on or off, and choose how many hours after a visit it goes out.
Slate doesn't send a reminder email before a session yet.