Who answers
Email us and one of the three of us replies. On working days that is usually the same day. Glenn built Slate, so the person who replies can usually fix the problem as well.
Setup and support
You will always talk to one of us
Email us and one of the three of us replies, usually the same working day. This page covers how setup works, how we move your data across, and the questions owners ask before getting in touch.
How setup works
We set Slate up with you on a call: your sessions, your prices, your booking page and your team. You need a Stripe account for card payments, which is free to open, and a way to edit your website. The last step is pasting one snippet into your site, and we talk you or your web person through it. We check in with you through your first weeks.
Moving from another system?
We can carry your customer list, your booking history and your gift card balances across, so you are not starting from scratch. We have done it from Momence. For anything else, tell us what you are on and we will say what we can bring and what it costs.
Not sure whether Slate suits your studio? Ask us, and one of us will reply, usually the same working day.
Common questions
Before you get in touch
No. They book with a name and an email. If they want to see their bookings or use a membership, we email them a link or a short code. There is no password to remember.
Yes. Slate sits inside the site you already have, in your colours and with your logo. Customers book and pay without leaving it.
Stripe is the company that handles the card payments. You open your own Stripe account, which is free, and the money from every booking goes into it. We help you set it up on the call.
Straight into your own Stripe account, which you own and can log into at any time. Slate never holds your customers' money and never takes a cut of it.
See Slate in your own colours
Tell us about your studio and we will show you your booking page with your logo, colours and sessions in it. If you like what you see, we set it up with you on a call.
Get in touchOne of the three of us will reply, usually the same working day.