All guidesBookings and the front desk

Customer accounts and signing in

What customers can do in their own account, and how they sign in without a password.

Customers don't have passwords. They click Email me a sign-in link and we email them a link that signs them straight in.

What customers can do in their account

  • See their upcoming bookings, and Reschedule (once) or cancel them, depending on your booking rules.
  • See their past bookings.
  • See their class packs, and Buy more sessions.
  • Manage their membership: cancel, resume, rejoin or update their card, and see their invoices.
  • Choose whether they get your marketing emails.

For a link to give members, open Customers, then Memberships, then the Website tab.

Still stuck? Get in touch and one of us will sort it with you.