Use the waitlist when a session is full

When a session is full, customers can join the waitlist and hear as soon as a place opens.

When a session is full, customers can join its waitlist with their name and email. They get an email to confirm they're on it. Waitlists are always on.

When a place opens

• When a booking is cancelled or fully refunded, everyone on that session's waitlist is emailed at once. The first person to book gets the place.
• Nobody is emailed twice about the same session.
• No waitlist emails go out in the last two hours before a session starts.
• You can email the waitlist yourself with Notify waitlist on the session in the calendar, for example after adding places. It skips anyone already emailed.

Seeing who's waiting

In the sidebar, open Bookings, then the Waitlist tab. Filter by location and date, and see who has been emailed. To take someone off, click the ✕ next to them, then Remove.